NHTSA Complaint #10456917 — 2005 FORD FREESTAR POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER

Complaint Details

ODI Number	10456917
Vehicle	2005 FORD FREESTAR
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
Date of Incident	April 2, 2012
Date Filed	April 30, 2012
Mileage	83,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

VEHICLE LOST ALL POWER ON I 95 IN SC DUE TO TORQUE CONVERTER. IT WAS TOWED TO FORD DEALERSHIP, WE RENTED A CAR TO DRIVE HOME TO NC, OVER 350 MILES AWAY. FINALLY AFTER 5 WEEKS, OUR VEHICLE IS NOW READY TO BE PICKED UP. HOWEVER, IT NEEDED A NEW TRANSMISSION, DUE TO METAL FLAKES IN THE TRANSMISSION. IT SEEMS EVERY CAR THAT HAS THIS PROBLEM WITH A FAILED TORQUE CONVERTER NEEDS A NEW TRANSMISSION DUE TO THE METAL FLAKES. READING THE BLOGS, TRANSMISSION SPECIALISTS ARE SAYING THAT THESE METAL FLAKES ARE FROM THE TORQUE CONVERTER WHICH IS HOUSED IN THE TRANSMISSION. FORD'S RECALL LETTERS WERE NOT SENT IN A TIMELY MANNER, WE HAD ONLY BEEN GONE FOR A WEEK ON A TRIP TO FL AND WHEN WE GOT HOME & PICKED UP THE MAIL, THERE WAS A RECALL LETTER. WE SURELY NEVER WOULD HAVE TAKEN THIS VEHICLE ON A TRIP HAD WE KNOWN THIS WAS POSSIBLE. FORD REFUSES TO PAY FOR ANYTHING. I WOULD LIKE TO SEE RESEARCH DONE AS FAR AS THE TORQUE CONVERTER AFFECTING THE TRANSMISSIONS. THANK YOU. *JS

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