NHTSA Complaint #10455246 — 2007 VOLVO S80

THE CAR WAS PURCHASED ON MARCH 1, 2012. SHORTLY AFTER THE PURCHASE OF THE CAR THE WIPER BLADES MALFUNCTIONED. THEY DID NOT WORK PROPERLY AND WE HAD TO PULL OFF TO SIDE OF THE ROAD ON THE HIGHWAY WITH OUR CHILDREN IN THE CAR. THEY WOULD NOT SHUT OFF EVEN AFTER WE PULLED THE KEY OUT OF THE IGNITION. IT WAS A HUGE VISIBILITY HAZARD. WE CALLED THE DEALERSHIP WHERE IT WAS PURCHASED AND THEY WOULD NOT HELP US, EVEN THOUGH IT WAS STILL WITHIN OUR 30 DAY WARRANTY PERIOD. EVERY TIME WE OPERATED THE VEHICLE THE WIPERS WOULD TURN ON EVEN WHEN WE TOOK THE KEY OUT OF THE IGNITION. WE CALLED THE TWO VOLVO DEALERSHIPS IN THE STATE OF MINNESOTA AND WERE TOLD WE WOULD HAVE TO PAY FOR REPAIRS. WE TOOK IT BACK TO THE MERCEDES DEALERSHIP WHERE IT WAS PURCHASED AND THEY TOLD US TO TAKE IT BACK TO VOLVO FOR THE RECALL (09V139000)REPAIRS AND CALLED ON OUR BEHALF TO ARRANGE AN APPOINTMENT. THE VOLVO DEALERSHIP TOLD US THE RECALL HAD ALREADY BEEN PERFORMED BUT THE COMPUTER WAS STILL SHOWING THE WINDSHIELD WIPER ERRORS THAT SHOULD HAVE BEEN RECTIFIED BY THE SOFTWARE. FINALLY, THE VOLVO DEALERSHIP RE-INSTALLED THE UPDATED SOFTWARE. IT HAS BEEN SEVERAL DAYS SINCE THE RECALL SOFTWARE WAS INSTALLED AND THE WIPERS CONTINUE TO MALFUNCTION AND HAS NOW BEGUN TO SCRAPE OUR WINDSHIELD AND DRAIN THE BATTERY. WE ARE CONCERNED FOR OUR SAFETY. THE CAR CANNOT BE DRIVEN. THE REMEDY FOR THE RECALL DOES NOT RECTIFY THE SAFETY HAZARD. OPERATING THIS VEHICLE WILL DRAMATICALLY INCREASE THE RISK OF AN ACCIDENT AND YET WE NEED OUR AUTOMOBILE FOR TRANSPORTATION EVERY DAY. *TR