NHTSA Complaint #10453821 — 2010 RAM 3500

ON 10-17-11, I TOOK TRUCK TO 5-STAR DODGE @3068 RIVERSIDE DR-MACON, GA 31210. IT HAD 4 RECALLS - K-17,K-33,K-34 AND L-16. THE L-16 BEING LEFT TIE ROD END. I PICK TRUCK UP 10-18-11(TUES). SAT - 10-22-11 I CALLED SERVICE DEPT AND TELL THEM MY STEERING WHEEL IS NOT ALIGNED AND TRUCK IS PULLING TO RIGHT. THEY TELL ME TO BRING IN 10-24-11 AND THEY WILL TAKE CARE OF IT. THE STEERING WHEEL CENTERED AND TRUCK ALIGNMENT DONE. ON 11-5-11, CALLED SERVICE CENTER TO REPORT THAT MY NEW TIRES ON FRONT WERE SHOWING WIRE STICKING OUT AND IT WAS VIBRATING IN FRONT. AGAIN IT WAS SAT AND NO ONE WAS THERE TO LOOK AT IT, SO I TOOK IT BACK ON 11-7-11, THE DEALERSHIP HAD TO REPLACE TO FRONT TIRES AND SAID THEY WERE SENDING IT TO THE WARNER ROBINS DEALERSHIP FOR THE ALIGNMENT, THEY COULD NOT DO IT, SO THEY SENT IT TO RAFFEILD TIRE IN WARNER ROBINS. UPON PICKING TRUCK UP THEY TELL ME IT IS STILL NOT ALIGNED. SO I RECOMMENDED A TIRE BUSINESS IN BOLINGBROKE THAT WORKS ON BIG TRUCKS AND I KNEW THEY COULD ALIGN IT, THEY DO ALL OUR WORK TRUCKS AND WE HAVE NEVER HAD ANY PROBLEMS. NOW 3-30-12, I PICK UP A LOAD OF HAY FOR HORSES(2400LBS PLUS TRAILER) AND COME HOME, I LEAVE TO PICK UP MY DAUGHTER FROM SCHOOL AND I LOOSE CONTROL OF TRUCK IN ALLEY AT CEMETERY BEHIND OUR HOUSE, THE LEFT TIE ROD END IS BROKEN. THE TRUCK CANNOT BE TOWED, IT HAS TO BE REPAIRED ON SIGHT. I CALLED THE DEALERSHIP TO REPORT THIS AND THEY DO NOT SEEM CONCERNED AND NEVER CALLED ME BACK TO CHECK STATUS OF TRUCK. I HAD WATTS SERVICE CENTER COME AND LOOK AT TRUCK AND REPLACE THE LEFT TIE ROD END. IT IS MY BELIEF THAT THE RECALL WAS NEVER DONE (L-16) ON MY TRUCK, I HAVE THE PART THAT WAS TAKEN OFF AND IT LOOKS TO BE THE ORIGINAL LEFT TIE ROD END THAT CAME ON TRUCK WHEN PURCHASED . I HAD NOTHING BUT PROBLEMS EVER SINCE I TOOK THE TRUCK IN AND ITS ONLY BEEN 5 1/2 MONTHS SINCE THE RECALL. DID THEY GET PAID FOR SOMETHING THEY DIDN'T DO? *TR