NHTSA Complaint #10452841 — 2011 KIA SPORTAGE

WE HAVE HAD OUR CAR IN TO BE SERVICED FIVE TIMES AND THE PROBLEMS ARE STILL NOT FIXED. THE FIRST PROBLEM WAS THAT IT WAS RANDOMLY HESITATING AND THERE WERE A FEW TIMES WE ALMOST WERE IN AN ACCIDENT BECAUSE THE CAR WOULD NOT ACCELERATE. ON ONE OCCASION THE CAR WOULD NOT GO PAST 40MPH WITH THE GAS PEDAL FLOORED, WE TOOK IT IN AND WERE EVENTUALLY TOLD THAT THE PROBLEM WAS FIXED, AFTER MY HUSBAND PROVIDED A FEW SERVICE BULLETINS TO THE ALOHA KIA SERVICE DEPT. (ON OUR SECOND TRIP IN) EACH TIME WE HAVE HAD OUR CAR "FIXED" THE PROBLEMS HAVE RETURNED WITH MORE PROBLEMS SOMETIMES IMMEDIATELY AFTER, SOMETIMES IN A DAY OR TWO. WE HAVE YET TO BE TOLD WHAT IS WRONG. THE FOLLOWING ARE PROBLEMS WE ARE EXPERIENCING: RANDOMLY NOT ACCELERATING, THE VEHICLE LOCKING UP IN PARK, LOSS OF POWER, A ROLLING FEELING WHILE DRIVING, WHINING NOISE, GRATING FEELING IN STEERING AND GAS PEDAL, SHIFTING IS REALLY LOUD AND TAKES LONGER THAN IT SHOULD, BRAKES ARE NOT RELIABLE SOMETIMES THERE IS LITTLE RESISTANCE IN THE PEDAL, WE ARE GETTING 200 MILES TO THE TANK, YOU CAN FEEL A PATTERN OF BUMPS WHILE DRIVING IT IS LIKE SMOOTH BUMP SMOOTH BUMP BUMP SMOOTH BUMP ETC... ( I DO NOT KNOW HOW ELSE TO DESCRIBE IT AND WE HAVE NOT BEEN TOLD WHAT IS WRONG) ON THE LAST OCCASION MY CAR WAS SERVICED I WAS TOLD EVERYTHING WAS FIXED AND ALL OF THE PROBLEMS TIED INTO THE BRAKE SYSTEM, THE COMPUTER HAD TO "RE-LEARN" WHAT IT SHOULD KNOW. I DROVE FOR THREE MILES BEFORE EXPERIENCING THE PROBLEMS AGAIN, AND THEY ARE GETTING WORSE. I FEEL THE SERVICE DEPT. DOES NOT WANT TO ADDRESS THE REAL PROBLEM, THERE IS A TERRIBLE DEFECT WITH A MAJOR COMPONENT(S) OF THIS CAR. I HAVE TAKEN VIDEO OF MY INSTRUMENT PANEL WHILE DRIVING TO REFLECT THE IRREGULAR SHIFTING. *TR