NHTSA Complaint #11608112 — 2011 KIA SPORTAGE

My 2011 kia sportage had a recall #23V65200. On [XXX] my radio started smoking and my headlights would not shut off even with car off and keys out. You had to unplug cable from battery for lights to go off and not run battery down. I called kia in bloomington indiana they said to not drive and call customer service to have towed. i called on [XXX] and talked to a lady, she was very rude and dismissive. Said they would not tow due to my kia being a 2011 it was to old and they would only tow if above 2015. She then said I had to pay and only if the lights and smoke was because of recall they would pay. But I did not know or have extra money for this and nowhere in our papers about recall does it say it had to be a certain year to tow, only to stop driving and call. So my disabled husband drove it to the dealership in bloomington on [XXX] and dropped off even though they were at risk. I did not hear anything from kia and called to make sure they received auto. They had said they found my car and did not know it was there on June 19th. My husband told a person there he dropped it off and I guess they didn't get messages. After having my car and me telling them what had happened they then said they fixed recall but would have to run a diagnostic for them to see if the other problems were because of it. Bloomington then said they could not say it was not because of the recall this happened they did not know. So they sent my car to headquarters to engineers is what bloomington told me. Did not hear from them again until July 19th stating again they were not sure. And we had to pay for diagnostic check of 195.00. On Aug 6th they messaged us and said they found issues but it was not because of recall. And we would have to pay roughly 2500.00 to fix, yet they stated my washer fluid was fine when in fact it is not hooked up, line broke. How is that? I said I was going to talk with someone and get back with them. My car is still there. Not once did they offer INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION