NHTSA Complaint #10451194 — 2000 FORD WINDSTAR
SUSPENSION issue reported to NHTSA
Complaint Details
| ODI Number | 10451194 |
| Vehicle | 2000 FORD WINDSTAR |
| Component | SUSPENSION |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | WV |
Consumer Description
AFTER HEARING A LOUD CRACKING NOISE FROM REAR AREA OF THE 2000 FORD WINDSTAR, HUSBAND INVESTIGATED AND FOUND A LARGE CRACK IN THE REAR AXLE. I CALLED FORD CUSTOMER RELATIONS TODAY WHO AFTER LOOKING AT MY VIN TOLD ME THAT WHILE EVERYTHING IS THE SAME (IE: THE LOCATION OF THE CRACK, YEAR AND MODEL OF THE VEHICLE) AS IN RECALL #10S13, THERE WAS NOTHING THEY COULD DO BECAUSE THE VAN WASN'T MADE AT THE FACILITY THAT THE RECALLED PARTS WERE MADE. HOW IS IT NOT COVERED AND IT'S EXACTLY THE SAME? VERY RUDE CUSTOMER RELATION GUY, I MIGHT ADD. VERY UNHAPPY FORD OWNER. *TR
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