NHTSA Complaint #10447806 — 2011 TOYOTA SIENNA

BOTH POWER-SLIDING SIDE VAN DOORS ON MY 2011 TOYOTA SIENNA XLE AWD DO NOT FUNCTION PROPERLY OR SAFELY IN ALL INSTANCES WHEN USING THE EXTERIOR DOOR HANDLES. APPROXIMATELY 25% OF ATTEMPTS TO OPEN THE SIDE DOORS USING THE EXTERIOR DOOR HANDLES TO ACTIVATE THE POWER SLIDE MECHANISM FAIL. THE FAILURE RESULTS IN THE DOORS ONLY OPENING ABOUT SIX INCHES, THEN STOPPING IN PLACE WHILE AN AUDIBLE ALARM SOUNDS. THE GAP IS LARGE ENOUGH FOR AN ADULT OR CHILD TO PUT ARM THROUGH THE GAP. AFTER THE AUDIBLE ALARM CEASES, THE DOOR CAN BE MANUALLY CLOSED IN A "JERKY" FASHION. THE DOOR FAILURE ONLY HAPPENS WHEN USING THE EXTERIOR HANDLES. WHEN USING THE KEY FOB, INTERIOR CONTROLS LOCATED IN THE CEILING ABOVE THE REAR VIEW MIRROR, OR INTERIOR CONTROLS NEAR THE SLIDING DOORS, THE DOORS WORK CORRECTLY. *TR