NHTSA Complaint #10447140 — 2005 JEEP GRAND CHEROKEE

INTERIOR DOOR PANELS ARE CRACKING & BREAKING APART AROUND HANDLES. THREE OF FOUR DOORS ALREADY HAVE DAMAGE, AM WAITING FOR REAR PASSENGER DOOR TO DO THE SAME. PURCHASED 2005 JEEP, USED, W/ LESS THAN 21,000 MILES ON ODOMETER, NO VISIBLE DAMAGE AT THAT TIME. REAR DOORS ARE RARELY USED AS WE USUALLY ONLY HAVE THE DRIVER OR DRIVER AND ONE PASSENGER IN THE VEHICLE. HAVE BEEN IN CONTACT W/ JEEP/CHRYSLER, HOWEVER, THEY MAINTAIN THAT: THE VEHICLE IS OUT OF 3 YR/36000 MILE WARRANTY; IT WAS PURCHASED USED; THEREFORE, THEY WILL NOT HELP TO REPAIR THIS, EVEN THOUGH IT IS A SAFETY ISSUE, AND OBVIOUSLY THE DOOR PANELS WERE DEFECTIVE INITIALLY. CUSTOMER SERVICE @ CHRYSLER EVEN SUGGESTED THAT I GO TO A DEALER & HAVE THEM INSPECT THIS. I ASKED IF THE DEALER WOULD HAVE A 'PLASTICS PROFESSIONAL' ON HAND TO BE ABLE TO SAY THAT THE PANELS WERE DEFECTIVE, OF COURSE THE ANSWER IS 'NO'. DEALERS WILL ONLY DO WHAT CHRYSLER TELLS THEM, AND SO FAR, WE'RE NOT GETTING ANYWHERE W/ THEM. HELP!!! *TR