NHTSA Complaint #10443734 — 2005 FORD FREESTAR

MY ENGINE LOST POWER AS MY VAN WAS SHIFTING FROM FIRST TO SECOND GEAR. AFTER SHIFTING INTO NEUTRAL, I COULD RESTART THE VAN, BUT EVERY TIME I REACHED THE SHIFTING POINT BETWEEN FIRST AND SECOND GEAR, THE ENGINE WOULD CUT COMPLETELY OUT, THEREBY LOSING POWER STEERING AND BRAKES. ALSO, THE REVERSE GEAR OPERATES ONLY INTERMITTENTLY. I TOOK THE VAN TO A TRANSMISSION SPECIALIST WITHIN FIVE MILES FROM MY HOME BECAUSE IT WOULD ONLY OPERATE IN FIRST GEAR, AND WAS TOLD THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE REPAIR IS GOING TO COST $2,436.05. I AM ATTEMPTING TO SEEK ASSISTANCE FROM FORD, AS THE REPAIR WAS STARTED THE DAY THE RECALL WAS ISSUED. SO FAR, I DO NOT HAVE WRITTEN CONFIRMATION FROM THEM THAT MY VEHICLE IS INCLUDED IN THE RECALL, AND THEY HAVE NOT AGREED TO PAY FOR THE REPAIR. *TR