NHTSA Complaint #10437742 — 2005 MINI COOPER CONVERTIBLE

THE POWER STEERING ON MY 2005 MINI COOPER CONVERTIBLE SUDDENLY FAILED ON A TURN, NEARLY CAUSING ME TO GO INTO A DITCH. MY MINI DEALER TOLD ME IT WAS PROBABLY THE POWER STEERING PUMP & WOULD COST $1400 TO REPLACE. I RESEARCHED THE PROBLEM ON THE INTERNET & FOUND THIS WAS A COMMON ISSUE WITH THE MINI COOPER & THAT AN INVESTIGATION WAS TAKING PLACE INTO THE DEFECTIVE PUMP & THAT A RECALL MIGHT BE FORTHCOMING. I CALLED MINI USA'S CUSTOMER SERVICE DEPT. THEIR REP TOLD ME THAT THEY WERE AWARE OF THE ISSUE & THAT THEY MIGHT BE ABLE TO OFFER "GOODWILL" ASSISTANCE IN GETTING IT REPLACED IF I TOOK IT TO MY DEALER FOR VERIFICATION THAT IT WAS A PUMP FAILURE. I TOOK IT TO THE DEALER WHO VERIFIED THAT THE PUMP NEEDED REPLACED. THEIR SERVICE DEPARTMENT SAID THIS HAD BEEN A COMMON PROBLEM & THAT THEY WERE AWARE OF THE COMPLAINTS MADE ABOUT THE PUMP GOING BAD. I CALLED MINI USA'S CUSTOMER SERVICE, SPOKE TO A SUPERVISOR WHO TOLD ME SHE'D GET BACK TO ME. A WEEK LATER, SHE CALLED & TOLD ME THAT MY REQUEST FOR ASSISTANCE HAS BEEN DENIED & THAT I WOULD BE RESPONSIBLE FOR THE REPLACEMENT. I STRONGLY FEEL THAT, IN LIGHT OF THE NUMEROUS COMPLAINTS ABOUT THE POWER STEERING PUMP, BMW/MINI SHOULD BE HELD ACCOUNTABLE FOR ITS REPLACEMENT. $1400 IS AN INCREDIBLE AMOUNT OF MONEY TO REPLACE SOMETHING THAT SHOULDN'T HAVE GONE BAD IN THE FIRST PLACE. THERE ARE NO LOCAL MECHANICS WHO CAN TAKE REPAIR THIS SO MINI USA/BMW HAS US RIGHT WHERE THEY WANT US - POWERLESS TO FIGHT A BIG COMPANY & HELPLESS BECAUSE WE NEED OUR VEHICLES. I WOULD HAVE NEVER EXPECTED THIS TO HAPPEN ON A CAR WITH LESS THAN 45,000 MILES ON IT. SUDDENLY LOSING ONE'S POWER STEERING CAN BE EXTREMELY DANGEROUS. I ENCOURAGE NHTSA TO FURTHER INVESTIGATE THIS VEHICLE'S POWER STEERING PUMP DEFECT & ISSUE A RECALL TO ENSURE THE SAFETY OF THE VEHICLE'S DRIVERS, PASSENGERS & ANYONE WHO COULD BE INJURED DUE TO SUDDEN LOSS OF ITS POWER STEERING. *KB