NHTSA Complaint #11444553 — 2005 MINI COOPER CONVERTIBLE STEERING

Complaint Details

ODI Number	11444553
Vehicle	2005 MINI COOPER CONVERTIBLE
Component	STEERING
Date of Incident	November 29, 2021
Date Filed	December 21, 2021
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

My son drives this car and the power steering went out twice on him while driving. I need to get the pump replaced via the recall, but the nearest location is 200 miles from me. It is not safe to drive this car that far and I would have to drop it off and make another trip to pick it up. Towing that far would cost a small fortune. I called every number and was transferred to several people to help with this issue. They say they can not and won't help me till I get the car to a dealership to fix it. One person from Mini told me I might be able to go to a certified mechanic but when I asked the next person they said it had to be a dealership. I spent two days on the phone with several people from Mini and no one was willing to offer a solution. I drive this car to get the recall fixed and something happens and the car wrecks, or worse someone is killed, who would it be on then? No happy about this at all.

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