NHTSA Complaint #10437708 — 2002 TOYOTA HIGHLANDER ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10437708
Vehicle	2002 TOYOTA HIGHLANDER
Component	ENGINE AND ENGINE COOLING
Date of Incident	November 22, 2011
Date Filed	November 29, 2011
Mileage	109,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

VEHICLE HAS TOYOTA 2AZ-FE (2.4 L) 4 CYLINDER ENGINE. OIL & COOLANT LEAKING FROM BACK OF ENGINE. HEAD BOLTS ON MAIN GASKET FAILED. IN SEARCHING INTERNET, COUNTLESS OTHER OWNERS HAVE UNFORTUNATELY EXPERIENCED THE SAME FAILURE WHICH IS DUE TO AN INHERENT DESIGN PROBLEM BY TOYOTA. BOLTS BETWEEN GASKET AND MAIN ENGINE BLOCK FAIL AND CANNOT BE REPAIRED OR REPLACED. HAVE TO BUY AND INSTALL A NEW ENGINE. CALLED TOYOTA USA HEADQUARTERS IN TORRANCE, CA. AND SPOKE TO THEM, THEY SAID THEY WILL DO NOTHING FOR ME. SPOKE TO DYLAN AND THE CASE NUMBER IS 1111291430. I BELIEVE THAT A RECALL SHOULD BE ISSUED AND THAT TOYOTA SHOULD ASSUME FINANCIAL RESPONSIBILITY FOR THESE FAILURES, WHICH ARE OBVIOUSLY DUE TO A DESIGN AND MANUFACTURING PROBLEM OF TOYOTA. *KB

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