NHTSA Complaint #10436801 — 2002 HONDA ODYSSEY

TRANSMISSION WAS NOT SHIFTING CORRECTLY ---LOUD NOISES AND THE ENGINE WAS REVVING AND VAN WAS GOING NOWHERE---COULD ONLY MOVE IF SPEED WAS KEPT UNDER 20MPH KEPT IN FIRST GEAR----------BROUGHT VEHICLE TO MY MECHANIC FOR DIAGNOSIS( HE TOLD ME THE TRANNY WAS BAD AND NEEDED TO BE REPLACED ) ONLY HAVING MILEAGE IN THE 54000-55000 RANGE AND KNOWING THE VEHICLE WAS DRIVEN AROUND TOWN AND THE OCCASIONAL VACATION TRIP SINCE WE BOUGHT IT NEW. I CALLED HONDA AND WAS GIVEN A CASE NUMBER AND THEY TOLD ME THEY WOULD NOT HONOR MY MECHANICS DIAGNOSIS AND I NEEDED TO BRING IT TO A HONDA DEALER. THEY AGREED AND TOLD ME THE TRANSMISSION NEEDED TO BE REPLACED ALSO AND CHARGED ME $120.00 FOR MY "DIAGNOSIS". THEY ALSO INFORMED ME THEY COULD REPLACE THE TRANSMISSION AND COMPUTER FOR $7800.00. THEY TOLD ME BOTH THE COMPUTER AND TRANSMISSION NEEDED TO BE REPLACED AT THE SAME TIME IN ORDER TO HAVE A "WARRANTY" APPLIED TO THE NEW TRANSMISSION. I ASKED WHICH ITEM WAS BAD THE TRANSMISSION OR COMPUTER THAT TOLD THE TRANNY TO SHIFT AT THE CORRECT RPM. THEY WOULD NOT ANSWER THE QUESTION JUST THAT THE HOME OFFICE HAS SET THIS PRECEDENT ---BOTH NEED TO BE REPLACED AT THE SAME TIME. SEEMS AS THOUGH THEY DON'T HAVE AN IDEA WHAT IS GOING ON OR JUST COVERING THEMSELVES. MY MECHANIC REPLACED THE TRANSMISSION AND COMPUTER WITH GENUINE HONDA PARTS FOR A LITTLE UNDER $5000.00 AND I HAVE THE "WARRANTY" THEY OFFERED AS WELL. I AM STILL WAITING FOR HONDA AMERICA TO REVIEW AND HELP ME OUT WITH PAYING FOR REPAIRS THAT I FEEL WERE VERY PREMATURE FOR THE AGE AND MILEAGE OF THEIR OUTSTANDING AND BEST SELLING MINIVAN PRIOR TO THE REPLACEMENT THE DEALER OFFERED ME $750.00 FOR MY FULLY LOADED MINIVAN ------GREAT PEOPLE THESE HONDA DEALERS............. YOU DECIDE-----ME I CAN'T WAIT TO SELL THIS PIECE OF CRA_. *TR