NHTSA Complaint #11204990 — 2002 HONDA ODYSSEY

GOOD AFTERNOON. MY WIFE HAS A 2002 HONDA ODYSSEY WITH A RECALL NOTICE FOR A PCM. MANUFACTURER RECALL NUMBER IS P48, NHTSA RECALL NUMBER IS 04V-176. THE VEHICLE VIN IS [XXX]. THE ISSUE IS REGARDING A PCM RECALL FOR 2002 ODYSSEY WITH A REBUILT TRANSMISSION, WHICH MY WIFE?S CAR DOES NOT HAVE. HER CAR HAS THE ORIGINAL TRANSMISSION. THE DEALERSHIP WHERE IT WAS TAKEN IS WEST BROAD HONDA IN RICHMOND VIRGINIA. THE DEALERSHIP TOLD ME THAT IT IS NOT A RECALL, IT IS A SERVICE BULLETIN, SO THERE IS NOTHING THEY CAN DO. THE CASE MANAGER AT HONDA AGREED AS WELL THAT IT IS A SERVICE BULLETIN AND DOES NOT PERTAIN TO MY CAR. I TALKED TO THE CASE MANAGER LAST ON MONDAY APRIL 29, AND DESPITE LEAVING MESSAGES SINCE THEN FOR HER TO CALL ME WITH A STATUS UPDATE, I HAVE HEARD NOTHING TO RECTIFY THIS SITUATION. THE DEALERSHIP TOLD ME THAT THEY SUBMITTED A ?FIXED BY INSPECTION? REPORT TO HONDA ON MONDAY, BUT THERE IS STILL A RECALL ON THIS VEHICLE. THIS IS THE PROBLEM: I AM IN THE MILITARY, AND I HAVE TO DROP THIS CAR OFF NEXT WEEK FOR SHIPMENT TO MY NEXT DUTY STATION IN ALASKA. HOWEVER, THEY WILL NOT ACCEPT A VEHICLE WITH AN OPEN RECALL. IT IS REQUIRED THAT I PROVIDE PROOF THAT THERE IS NO OPEN RECALL, AND I CANNOT DO THAT BECAUSE OF THIS. I TRULY HAVE NO OTHER RECOURSE, AND THERE IS NOTHING I CAN DO ON MY END TO FIX THIS. FURTHERMORE, IT REALLY SHOULD NOT BE MY RESPONSIBILITY TO CONTINUALLY CALL ABOUT GETTING THIS PROBLEM FIXED. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR