NHTSA Complaint #10433268 — 2011 FORD EXPLORER

I PULLED INTO A PARKING STALL AND APPLIED THE BRAKES. THEY FAILED AND I ONLY STOPPED AFTER HITTING THE GLASS DOORS OF A CLOSED BUSINESS. I DID NOT HIT THE GAS PEDAL AND WAS STOPPED DUE TO THE BUSINESS' GLASS FRONT DOORS. I HAVE BEEN DRIVING FOR OVER 37 YEARS AND NEVER ENCOUNTERED A PROBLEM LIKE THIS. NO ONE WAS HURT THANKFULLY, BUT THE PROBLEM IS STILL UNRESOLVED. INTERNET SEARCH REVEALED OTHER EXPLORERS FROM OTHER YEARS (2005, 2007 & 2009) ALSO HAD SIMILAR BRAKE FAILURES AND FORD COULD NOT FIND A PROBLEM WITH THE BRAKE SYSTEMS ON THOSE CARS, BUT SOMETHING IS DEFINITELY NOT RIGHT. SEE WWW.EDMUNDS.COM & TYPE IN "EXPLORER BRAKE FAILURE". CHECK OUT POSTS #12, 37, 38, 39, 40 AND 42. FORD DEALERSHIP FOUND NO PROBLEMS WITH THE BRAKES, BUT THEY CLEARLY FAILED. I DON'T WANT SOME INNOCENT PERSON HURT DUE TO BRAKE FAILURE DOWN THE ROAD. ANY HELP YOU CAN PROVIDE WOULD BE GREATLY APPRECIATED.