NHTSA Complaint #10433058 — 2005 TOYOTA HIGHLANDER

WE WERE INVOLVED IN A HORRIBLE ACCIDENT. A MOTORCYCLE WAS SPEEDING AND CRASHED INTO THE DRIVER'S SIDE OF THE VEHICLE. THE DOOR WAS SEVERELY BASHED IN, THE STEEL FRAME OF THE VEHICLE WAS BENT, AND THE FLOOR WAS COMING UP. I CALLED TOYOTA TO ASK WHY THE SIDE CURTAIN AIRBAG DID NOT DEPLOY. TWO DIFFERENT PEOPLE TOOK REPORTS. TODAY THEY CALLED ME AND TOLD ME THAT THEY WOULD ONLY DEPLOY IF THERE WAS A SEVERE INTRUSION, ENOUGH FOR PEOPLE TO BE HURT. I WAS HURT (BACK AND HEAD) AND MY LITTLE COUSIN SUFFERED A NOSEBLEED. HE ALSO SAID THE MOST IMPORTANT SAFETY FEATURE IS SEATBELTS. I SAID THERE WAS A SEVERE INTRUSION, BAD ENOUGH THE CAR WAS TOTALED. I TOLD HIM THAT I WAS VERY DISAPPOINTED IN HIM AND TOYOTA AND THAT I WAS ONLY CALLING BECAUSE THEY NEED TO KNOW THESE THINGS SO THEY CAN MAKE THEIR CARS SAFER. I HAD FOUR LITTLE CHILDREN IN MY CAR THAT DAY AND I ALWAYS THOUGHT WE WERE IN THE SAFEST CAR. NO MORE TOYOTAS FOR ME. *TT