NHTSA Complaint #10430208 — 2008 MERCURY SABLE

ON THE ABOVE DATE - SEPTEMBER 28, 2011, I BECAME AWARE THAT THE GAS IN THE GAS TANK WAS MOVING AROUND (SLOSHING) WHENEVER THE VEHICLE STOPPED OR STARTED MOVING FROM A DEAD STOP. I CONTACTED FORD CUSTOMER RELATIONSHIP IN FLORIDA AND THEY WERE NOT HELPFUL AT ALL. I TALKED TO THEM 3 DIFFERENT TIMES - - -THEY COULDN'T TELL ME IF THERE ARE BAFFLES IN THE TANK TO PREVENT THE SLOSHING - THEY DIDN'T EVEN KNOW WHAT A BAFFLE WAS - -WOULD NOT DIRECT ME TO SOMEONE WITH MORE TECHNICAL KNOWLEDGE. LAST CONTACT WAS THURSDAY, OCT. 13,2011, YESTERDAY - - WAS ON THE PHONE 32 MINUTES WITH AN INDIVIDUAL WHO COULDN'T FIND THE ANSWER AND WOULDN'T TRY TO FIND SOMEONE WHO COULD GIVE ME AN ANSWER. A GAS TANK SHOULD NOT HAVE A PROBLEM SUCH AS THIS IN 39 MONTHS OF OWNERSHIP. GAS TANKS DON'T "WEAR OUT" IN THIS PERIOD OF TIME. AND I CAN'T GET ANY ANSWERS. THERE HAS BEEN NO ACCIDENT OR DAMAGE TO THIS VEHICLE. DOES MY VEHICLE HAVE BAFFLES IN THE GAS TANK?? IS THERE A SAFETY ISSUE HERE WITH THE SLOSHING OF THE GAS? IF THERE ARE BAFFLES WHY WOULD THEY SUDDENLY STOP FUNCTIONING? WOULD THIS PROBLEM BE COVERED IN THE VEHICLE WARRANTY? *TR