NHTSA Complaint #10429020 — 2005 JEEP LIBERTY

MY JEEP IS MAKING WINDING AND GRINDING NOISES. I THOUGHT THAT IT WAS THE BALL JOINTS WHICH CHRYSLER EVENTUALLY AGREED TO REPLACE SINCE IT IS CONSIDERED A REPEAT RECALL FOR THEM BUT THE NOISE, VIBRATION AND SHIMMY IN THE STEERING HAS PERSISTED AND THE SERVICE DEPT. AT THE DEALER INFORMED ME THAT I ALSO NEED CONTROL ARMS AND SWAY BAR LINKS. THE SERVICE REP TOLD ME THAT IT WAS NOT CONSIDERED TO BE NORMAL WEAR AND TEAR. I CONTACTED CHRYSLER AND THE PERSON ASSIGNED TO MY CASE TOLD ME HE WOULD GET BACK TO ME TO FOLLOW UP. DAYS LATER WHEN I FINALLY TRACKED HIM DOWN IN BETWEEN HIS BREAKS AND PHONE CALLS HE TOLD ME THAT THE DEALER TOLD HIM THAT IT WAS JUST NORMAL WEAR AND TEAR. I HAVEN'T TAKEN MY CAR OFF ROAD AND IT HASN'T BEEN IN THE SNOW OR ON SALTY ROADS. THE LAST TIME THAT I TRIED TO REACH HIM I WAS TOLD THAT HE DID NOT WORK ON WEDNESDAYS. STILL NO RESPONSE FROM CHRYSLER FROM ANYONE REGARDING WHETHER OR NOT ITS A SAFETY CONCERN THAT THEY WILL COVER OR ASSIST WITH. I UPDATED MY CASE WITH THE INFO THAT I WOULD ADD TO YOUR ONGOING INVESTIGATION IF I DID NOT RECEIVE AN UPDATE REGARDING ASSISTANCE FROM THEM. THE JEEP IS 5 YRS. OLD AND IS STILL MAKING A HORRIBLE NOISE ON THE FRONT DRIVER'S SIDE AND I CANNOT GET A RESPONSE OF ANY KIND FROM CHRYSLER. I HAVE A POWER TRAIN WARRANTY IN EFFECT UNTIL THE END OF NOVEMBER. PLEASE LET ME KNOW IF YOU CAN ASSIST WITH EXPEDITING THIS MATTER WITH CHRYSLER SINCE I DO NOT FEEL SAFE DRIVING THE JEEP IN THIS CONDITION. ORIGINALLY, I WAS TOLD BY MY CASE MANAGER THAT EVERYTHING INCLUDING THE CONTROL ARMS AND SWAY BAR LINKS WOULD BE REPLACED ALONG WITH THE BALL JOINTS BUT NOW I'M BEING TOLD THAT IT WAS A MISCOMMUNICATION BECAUSE ITS NORMAL WEAR AND TEAR. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR