NHTSA Complaint #10428275 — 2008 SUZUKI XL7

MY RACK AND PINION WAS REPLACED UNDER WARRANTY 8/2010 AT 30,000 IT WAS MAKING A ZIPPING NOISE. A YEAR LATER AT 47,000 THE SAME PROBLEM HAS HAPPENED AND SUZUKI REFUSES TO COVER THE 1000.00 REPAIR. I HAVE CALLED NUMEROUS TIMES WITH NO HELP. I AM OUTRAGED BECAUSE THIS PROBLEM IS KNOWN TO SUZUKI AND THEY DONT CARE! EVEN THE DEALERSHIP HAS TOLD ME THAT THEY HAVE REPAIRED THIS MANY TIMES IN OTHER SUZUKI XL7 WITH THE SAME ISSUE. SUZUKI CLAIMS THE CAR IS STILL SAFE AND IT IS ONLY A NOISE ISSUE BUT I DONT FEEL SAFE, ITS THE STEERING!! I GUESS THEY EXPECT US TO KEEP DISHING OUT MONEY FOR SOMETHING THAT IS KNOWN FAULTY AND OBVIOUSLY KEEPS REOCCURING.IT IS ALSO OBVIOUS THE REPAIRS ARE BEING DONE WITH THE SAME FAULTY PART THE CAR WAS MANUFACTURED. SUZUKI NEEDS TO STEP UP TO THE PLATE AND TAKE RESPONSIBILITY FOR THERE MISTAKE. *TR