NHTSA Complaint #10427391 — 2006 TOYOTA PRIUS

2006 TOYOTA PRIUS. LETTER FROM RE ONSTAR FMV DEFECT *TGW THE CONSUMER STATED THE SYSTEM LIGHT FAILED TO LIGHT, EXCEPT WHEN ONE WAS TALKING TO THE ONSTAR ADVISOR. THEN IT FLASHED GREEN ON AND OFF AS ADVERTISED. HOWEVER, WHEN THE SYSTEM WAS ON AND PRESUMABLY READY FOR USE, THE GREEN LIGHT DID NOT ILLUMINATE. SO FAR, THE CONSUMER WAS TO CONNECT TO THE ONSTAR ADVISOR WHEN THE LIGHT WAS OFF. THE CONSUMER RECEIVED SEVERAL ANSWER AS TO WHY THE SYSTEM WAS NOT WORKING AS ADVERTISED. THE CONSUMER STATED THE UNIT IS MALFUNCTIONING AND MAY NOT WORK IN AN EMERGENCY SITUATION. *JB THE CONSUMER RECEIVED A CALL FROM ONSTAR STATING THE PROBLEM HE WAS HAVING, WAS DUE TO IMPROPER INSTALLATION, BECAUSE OF AN INTERNAL BATTERY THAT REQUIRED A CONNECTION BEFORE USE. THE PROBLEM HAS SINCE BEEN RESOLVED. UPDATED 10/19/11. *JB THE CONSUMER STATED THE ONSTAR DEVICE MALFUNCTIONED AGAIN. UPDATED 08/15/12.*JB UPDATED 09/06/12. *JB UPDATED 09/18/12 *JB UPDATED 02/11/13. *JB THE CONSUMER STATED A DEFECT MANIFESTED ITSELF BY A PARTIAL LOSS OF INFORMATION ON THE CENTER CONSOLE DISPLAY AND THERE WAS A COMPLETE LOSS OF THE DIGITAL INFORMATION DISPLAYED ABOVE THE DASHBOARD. THE INFORMATION INCLUDED THE SPEED, ETC. THE CONSUMER STATED WHEN DEFECT OCCURRED, THE POWER BUTTON BECAME INOPERATIVE, WHICH RESULTED IN THE INABILITY TO TURN THE VEHICLE POWER OFF OR REMOVE THE ELECTRONIC KEY. UPDATED 06/22/15.*JB UPDATED 07/08/15. *JB