NHTSA Complaint #10427204 — 2000 FORD WINDSTAR

TL* THE CONTACT OWNS A 2000 FORD WINDSTAR. THE CONTACT STATED THAT THE FRAME OF THE VEHICLE WAS RUSTED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 10V385000 (SUSPENSION: REAR: AXLE: NON-POWERED AXLE ASSEMBLY) AND STATED THAT THE REPAIR WOULD NOT BE SUFFICIENT ENOUGH TO REPAIR HIS VEHICLE. THE DEALER OFFERED A 12 MONTH OR 12,000 MILEAGE WARRANTY HOWEVER, THE CONTACT WAS NOT SATISFIED THAT THE REMEDY WOULD KEEP HER SAFE WHILE DRIVING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT WAS AWAITING REPAIRS. THE CURRENT AND FAILURE MILEAGES WERE 107,000. THE VIN WAS UNAVAILABLE.