NHTSA Complaint #10426325 — 2011 HYUNDAI SONATA

PURCHASED CAR ON MAY 10, 2011 AT LOCAL DEALERSHIP. DIDN'T HAVE NEW CAR WINDOW STICKER IN CAR OR AT DEALERSHIP. I WAS TOLD I WASN'T LOOKING HARD ENOUGH FOR IT. DEALERSHIP GOT ME ONE IN JULY. I HAVE PICTURES OF TEST DRIVE WITH NO WINDOW STICKER. FOUND HAIL DAMAGE ON CAR AFTER THE PAPERWORK WHILE STILL AT DEALERSHIP--FINALLY FIXED IN JULY. FOUND OUT WHILE DOING PAPERWORK THE CAR HAD 1500 MILES ON IT--DIDN'T KNOW THAT UNTIL THEN--SHOULD HAVE STOPPED THEN---IN MY BOOK NOT NEW!!!! CAR PULLED TO LEFT REAL HARD ON WAY HOME FROM DEALERSHIP--REALIGNED FRONT END--STILL PULLING LEFT. DEALERSHIP SERVICE DEPT. ADMITS TO RECALL AND DOESN'T HAVE EQUIPMENT/TOOLS TO REPAIR. THE CAR HAD DEEP SCRATCHES ON FRONT PASSENGER SIDE BUMPER AT DELIVERY--FINALLY FIXED SOMEWHAT--YOU CAN STILL FEEL AND SEE THE SCRATCHES IF LOOKING FOR THEM. DRIVERS SEAT FRAYING APART AT MATERIAL AT 2900 MILES. TRIM DAMAGED BY HAIL REPAIR PERSON--STILL WAITING ON THAT REPAIR. JUST LEFT DEALER COMPLAINING TO MANAGER ABOUT EVERYTHING AND FOUND PAINT FLAKING OFF OF REAR DRIVERS WHEEL. STRONG SMELL OF BURNT CHARCOAL COMING FROM TRUNK AREA---MANAGER IN SERVICE DEPT. SAID THAT'S A NORMAL SMELL. I HAVE PURCHASED 5 NEW FROM SAME DEALERSHIP AND NONE OF THE OTHERS HAVE HAD THAT SMELL. I PURCHASED A 2011 TUCSAN THE SAME DAY--NO PROBLEMS. OWNER OF DEALERSHIP SAID THAT THEY ARE ALLOWED TO SELL NEW CARS WITHOUT "NEW CAR WINDOW STICKERS", I LOOKED IT UP--IT'S ILLEGAL. ALSO TOLD THERE WAS COMMUNICATION PROBLEMS ABOUT THE SALE OF MY CAR---NOT TELLING ME EVERYTHING--LIKE THE SCRATCHES, HAIL DAMAGE, REPLACEMENT OF PARTS. THE MANAGER TODAY SAID HE DID NOT KNOW ANYTHING ABOUT THE SONATA'S PULLING TO THE LEFT---I TOLD HIM TO GOOGLE IT. I HAVE NEVER HAD SO MANY PROBLEMS ON A NEW CAR OR EVEN A USED ONE. CURRENT MILEAGE IS 3100 MILES. JUST DID A CARFAX AND FOUND NO REPAIRS FROM DEALER? I GUESS THEY ARE BEYOND THE LAW OF REPORTING IT. *KB