NHTSA Complaint #10420834 — 2011 TOYOTA CAMRY

I HAVE A 2011 TOYOTA CAMRY SE. AT AROUND 5,000 MILES WHEN IT WAS TIME TO TAKE IT IN FOR SERVICE, OIL CHANGE, TIRE ROTATION ETC. I HAD A TYPE OF SQUEAKING CRACKLING NOISE THAT I WOULD HEAR WHEN PULLING IN AND OUT OF DRIVEWAY. I TOOK IT IN AND TOYOTA SERVICE DEPARTMENT KNEW RIGHT AWAY WHAT IT WAS. IT WAS THE SUPPORTS FOR THE SUNROOF THAT NEEDED TO BE FIXED. THEY ADVISED THAT THE NOISE WOULD ONLY GET LOUDER AND LOUDER. THEY HAD IT THERE FOR TWO DAYS GLUING/BONDING SUPPORTS. ON AUGUST 10, 2011 I WAS DRIVING MY CAR WHEN I HEARD A LOUD EXPLOSION. I LOOKED AT ALL MY GLASS WINDOWS AND DIDN'T NOTICE WHAT HAD UNTIL GLASS WAS FLYING ON THE PASSENGER SIDE OF THE CAR. I PULLED OVER AND THAT IS WHEN I SAW MY SUNROOF GLASS BROKEN. THE STRANGE THING ABOUT THE GLASS WAS THAT IT LOOKED A VOLCANO. IT WAS SHATTERED FROM THE OUTER PART OF THE SUNROOF GLASS TO THE MIDDLE. ALMOST LIKE THERE WAS PRESSURE BUILT UP AND IT ONLY HAD ONE WAY OF SHOOTING UP AND OUT. I CALLED TOYOTA TO MAKE AN APPOINTMENT FOR THAT DAY. I WENT IN THAT AFTERNOON AND EXPLAINED EVERYTHING I JUST WROTE TO THEIR SERVICE DEPARTMENT. I ALSO MENTIONED THAT THE WORK ORDER HISTORY HAD WHERE THEY FIXED THE SUPPORTS ON THE SUNROOF/ HE SAID THEY WOULD LOOK AT THE CAR TOMORROW AND LET ME KNOW. I RECEIVED A PHONE CALL FROM THEM THE NEXT DAY STATING THAT I HAD TO GET A HOLD OF MY INSURANCE CLAIM ADJUSTER SO THEY COULD GO LOOK AT DAMAGES. HE HAD TALKED TO TOYOTA WARRANTY DEPARTMENT AND THEY CAME TO A CONCLUSION THAT THEY WERE NOT GOING TO COVER DAMAGES. HE STATED THAT IT SEEMED LIKE A ROCK HAD HIT IT. I SPENT THE NEXT 10 DAYS WAITING FOR MY CAR TO GET FIXED AND ON TOP OF EVERYTHING, I HAD TO PAY RENTAL FEES FOR THE 10 DAYS BECAUSE TOYOTA DOES NOT OFFER FREE RENTAL SERVICE TO CUSTOMERS. THEY ALSO DON'T DIRECT BILL YOUR INSURANCE COMPANY SO YOU CAN PAY ONLY THE PERCENT STATED ON INSURANCE POLICY. I HAD TO PAY THEM THE FULL AMOUNT AND TAKE IT UP WITH MY INSURANCE. I PAID MY INSURANCE DEDUCTIBLE AND THEN TOOK THE CAR. *TR