NHTSA Complaint #10417741 — 2011 FORD FIESTA

CAR MODEL: NEW FORD FIESTA YEAR: 2011 DELIVERY DATE: MARCH 25, 2011 KILOMETERS: 3000 FOLLOWING THE REPLACEMENT OF THE TRANSMISSION ASSEMBLY DUE TO GRINDING NOISE AND RANDOM ACCELERATION IN JUNE 2011, I.E. 2 MONTHS AFTER THE DELIVERY DATE OF MY NEW FIESTA, MUCH MORE PROBLEMS WITH THE NEW TRANSMISSION, THE DEALER REFUSED TO REPAIR DENYING THE EXITING PROBLEMS, A COMPLAINT WAS TO FORD HEADQUARTERS ON 12 JULY 2011. A SERVICE MANAGER LEFT ME A VOICE MAIL THAT EVERYTHING IS OK WITH THE CAR! I WONDER,ON WHAT BASIS DID SHE BUILD UP HER DECISION?! THE FOLLOWING PROBLEMS ARE NOT OK! 1- RANDOM ACCELERATION 2- ROLLS BACK WHILE ON A DRIVE POSITION (RANDOMLY AND UNEXPECTEDLY) 3- HESITATION (OBVIOUS CAN?T BE DENIED) THE CAR LOSES ITS POWER RANDOMLY AND AFTER A LONG DRIVE. 4- BUZZING GRINDING NOISE WHEN PRESSING THE GAS PEDAL INCREASING DAY AFTER DAY THE ABOVE MENTIONED ARE SAFETY ISSUES AND HAVE TO DO WITH TRANSMISSION. I'M STILL WAITING FOR FOR HEADQUARTERS TO ADDRESS THE ISSUE PROPERLY, AND TAKE THE RESPONSIBILITY, ESCAPING THE PROBLEM WON'T SOLVE IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TT