NHTSA Complaint #10411073 — 2005 TOYOTA COROLLA ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10411073
Vehicle	2005 TOYOTA COROLLA
Component	ENGINE AND ENGINE COOLING
Date of Incident	July 1, 2011
Date Filed	July 6, 2011
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

2005 TOYOTA COROLLA. CONSUMER STATES PROBLEM WITH ECM *TGW WHEN THE CONSUMER TOOK THE VEHICLE TO THE DEALER FOR THE RECALL, SHE WAS INFORMED A PROBLEM HAD OCCURRED. THE DEALER STATED THERE WAS A COMMUNICATION ERROR BETWEEN THE ECM AND SCAN TOOL. THE DEALER SUSPECTED THE REPLACEMENT ECM WAS DEFECTIVE, SO THEY ORDERED ANOTHER ECM. THE NEXT DAY, THE REPLACEMENT ECM WAS STILL GIVING A COMMUNICATION ERROR AND IN ORDER TO COMPLETE THE RECALL, THEY TECHNICIAN WOULD HAVE TO CUT IN AND FIGURE OUT WHICH WIRE WAS NOT CONNECTED. THE CONSUMER WAS THEN INFORMED THERE WOULD BE A CHARGE OF $200. THE CONSUMER STATED IT WAS UNETHICAL FOR TOYOTA TO OFFER TO FIX A PROBLEM WITHOUT STATING UP FRONT OF A POTENTIAL COST. *JB

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