NHTSA Complaint #10839687 — 2005 TOYOTA COROLLA

WHILE DRIVING ON PR HIGHWAY, WITHIN 10 MTS, THE CAR'S ENGINE STOPPED HAVING ENOUGH TIME TO PARK THE CAR ON THE EMERGENCY SIDE ROAD. WHEN I SAW SMOKE COMING OUT THE HOOD, I GRABBED BY BELONGINGS AND WALKED AWAY FROM THE CAR. WHILE I'M CALLING MY HUSBAND I SAW THE CAR IN FLAMES. ON DEC. 28, 2015 I SUBMITTED AN INVESTIGATION WITH TOYOTA OF PR IN RELATION TO THE FIRE ON MY CAR ON DEC 24, 2015. UNTIL THIS DATE I HAVEN'T RECEIVED ANY RESPONSE REGARDING THEIR CASE # [XXX]. WHEN I CALL CUSTOMER SERVICE CRITICAL CASES COORDINATOR, HER ONLY RESPONSE IS THAT I WILL RECEIVE A WRITTEN NOTICE FROM HEAD OFFICE. I'VE BEING 2 MONTH WITHOUT A CAR TO GET TO WORK AND I FEEL FRUSTRATED IN THE MANNER TOYOTA HAS TREATED MY SITUATION EVEN WHEN I AUTHORIZED THEM TO PICK UP AND EXAMINE THE CAR AFTER THE INCIDENT. BY THE WAY I STILL HAVE THE BURNED CAR IN FRONT OF MY HOUSE IN CASE THEY NEED ADDITIONAL DATA. I WILL APPRECIATE IF YOU COULD GUIDE ME AS TO MY RIGHTS OR OPTIONS BEING THAT THE CAR WAS IN EXCELLENT CONDITIONS AND I EXPECTED SOME KIND OF REWARD OR VOUCHER FROM TOYOTA TO AT LEAST HELP ME OBTAIN ANOTHER CAR FROM THEM. SINCERELY [XXX] , [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR