NHTSA Complaint #10409363 — 2011 FORD EXPEDITION

SEATS issue reported to NHTSA

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Complaint Details

ODI Number	10409363
Vehicle	2011 FORD EXPEDITION
Component	SEATS
Date of Incident	June 15, 2011
Date Filed	June 29, 2011
Mileage	13,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

TL -THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT STATED THAT THE ANGLE ON THE HEADREST WAS MAKING IT DIFFICULT FOR THE CONTACT TO POSITION HIMSELF COMFORTABLY WHILE DRIVING. THE DEALER AND MANUFACTURER WERE NOTIFIED OF THE ISSUE BUT DID NOT ASSIST THE CONTACT. THE FAILURE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 13,000 AND THE CURRENT MILEAGE WAS 20,000. KMJ

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#10512019 — May 14, 2013 — THE STANDARD HEADREST IN THE 2011 FORD EXPEDITION PROTRUDES FORWARD SO MUCH THAT I CANNOT SIT WITH MY BACK AND SHOULD...

#10460996 — June 8, 2012 — TL* THE CONTACT OWNS A 2011 FORD EXPEDITION. THE CONTACT STATED THAT THE ANGLE OF THE HEAD REST DESIGN WAS CAUSING P...

#10434416 — November 6, 2011 — SEVERE NECK PAIN DUE TO DRIVER AND FRONT PASSENGER HEAD RESTS IN 2011 FORD EXPEDITION. THE EXTREME ANGLE OF THE FRONT...

#10432546 — October 24, 2011 — DRIVER AND FRONT PASSENGER HEAD RESTS AT VERY ACUTE ANGLES. WITHOUT ALTERING THE HEAD RESTS IT APPEARS ANY CRASH IMP...

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