NHTSA Complaint #10409185 — 2010 FORD FLEX

MY 2010 FORD FLEX STATION WAGON HAS SERIOUS PROBLEMS WITH ALLOWING EXHAUST FUMES TO ENTER THE REAR OF THE VEHICLE WHEN ACCELERATING ONTO THE HIGHWAY, WHEN PASSING A CAR OR WITH ALL OF THE WINDOWS OPEN. THESE VENTS SENSE THE BALANCE IN PRESSURE AND OPEN WHEN THEY SHOULD NOT. I HAVE TAKEN MY CAR TO TWO DIFFERENT FORD DEALERSHIPS FOR THE SAME PROBLEMS. FOUR SEPARATE TIMES THE SERVICE MANAGERS AND MECHANICS HAVE TOLD ME THAT THIS IS NEW PROBLEM AND I AM THE ONLY ONE THEY HAVE HEARD OF WITH THIS EXHAUST LEAKING INTO THE VEHICLE. CURRENTLY THERE IS NO SOLUTION OR REPAIR THEY CAN DO TO CORRECT THIS PROBLEM. THERE ARE 2 VENTS BEHIND THE REAR BUMPER OF THAT ALLOW THE CABIN TO EQUALIZE PRESSURE WHEN THE DOORS CLOSE. THESE VENTS DO NOT WORK CORRECTLY ALLOWING THE EXHAUST FUMES TO ENTER THE VEHICLE. THE FORD DEALERSHIP HAD RECEIVED THE REPLACEMENT PARTS. THEY CALLED AND I BROUGHT THE VEHICLE IN. THE VEHICLE SAT FOR 24 HOURS AND I WAS CALLED AND TOLD TO GO RENT A VEHICLE BECAUSE OF A MECHANIC DELAY. BEFORE I GOT HOME MY VEHICLE WAS STOLEN FROM THE DEALERSHIP. THE DEALERSHIP TOLD ME THEY HAVE NEVER HAD A VEHICLE STOLEN FROM THE LOT. WITHIN TWO DAYS OF TALKING TO FRIENDS AND FAMILY I FOUND ANOTHER FORD FLEX HAD BEEN STOLEN FROM THE SAME DEALERSHIP. THIS VEHICLE HAD THE SAME THREE RECURRING PROBLEMS AS MY VEHICLE. A THIRD VEHICLE HAS SIMILAR PROBLEMS AND HAS BEEN IN EIGHT TIMES FOR THE EXHAUST REPAIRS. THE AIR CONDITIONING SYSTEM AND THE TRANSMISSION ALSO HAVE BEEN SERVICED FOR DIFFERENT PROBLEMS ON FOUR DIFFERENT OCCASIONS AND STILL THE PROBLEMS KEEP RECURRING. THIS IS A SERIOUS HEALTH ISSUE FOR MY FAMILY. I AM HIRING AN ATTORNEY TO OPEN A CLASS ACTION SUIT FOR DAMAGES AGAINST MY FAMILY. *TR