NHTSA Complaint #10406922 — 2011 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10406922
Vehicle	2011 FORD ESCAPE
Component	STEERING
Date of Incident	April 27, 2011
Date Filed	June 15, 2011
Mileage	3,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

TL*THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED WHILE MAKING A TURN THE STEERING WHEEL WOULD MAKE A LOUD NOISE. THE FAILURE WAS CONSISTENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS INFORMED BY THE MANUFACTURER NOT TO DIAGNOSE THE FAILURE BECAUSE THERE WAS A TECHNICAL BULLETIN ISSUED REGARDING THE DEFECT. THE CONTACT WAS WAITING FOR A RESPONSE FROM THE DEALER IN ORDER TO REPAIR THE VEHICLE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000. THE VIN WAS UNAVAILABLE.

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