NHTSA Complaint #10406049 — 2002 FORD EXPLORER SUSPENSION:REAR

Complaint Details

ODI Number	10406049
Vehicle	2002 FORD EXPLORER
Component	SUSPENSION:REAR
Date of Incident	June 9, 2011
Date Filed	June 12, 2011
Mileage	26,116 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CT

Consumer Description

UPON TAKING MY 2002 FORD EXPLORER FOR A ROUTINE OIL CHANGE. I WAS INFORMED BY THE FORD DEALER THAT MY LEFT REAR SPRING WAS BROKEN. MY EXPLORER ONLY HAS 26,116 MILES, HOW COULD THE SPRINGS BREAK? I NEVER CARRY ANYTHING HEAVY, USUALLY ONLY ONE PERSON IS IN THE VEHICLE. IV'E BEEN READING ON THE INTERNET AND THERE ARE HUNDREDS OF OTHER PEOPLE WITH THE SAME PROBLEM. WHY HASN'T NHTSA LOOKED IN THIS ISSUE SINCE IT IS A SAFETY PROBLEM? FORD MOTOR CO. KNOWS THIS IS A DEFECT SINCE THEY CHANGED THEIR DESIGN AFTER IT WAS DISCOVERED. CAN NHTSA RE-EXAMINE THIS ISSUE AND ORDER A RECALL BEFORE SOMEONE JETS INJURED. *TR

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