NHTSA Complaint #10401402 — 2004 FORD EXCURSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10401402
Vehicle	2004 FORD EXCURSION
Component	STEERING
Date of Incident	April 24, 2011
Date Filed	May 18, 2011
Mileage	189,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

DRIVING ON LEVEL STREETS, HIGHWAYS, EXPERIENCED INTERMITTENT GHOST STEERING INPUTS RESULTING IN VEHICLE MANEUVERING SEVERELY LEFT OR RIGHT. ALSO, NO AUTO-RECOVERY FROM 90 DEGREE CORNERING TURN. VEHICLE WOULD CONTINUE IN TURN DIRECTION UNTIL SEVERE STEERING WHEEL INPUT BY DRIVER. AT HIGHWAY SPEEDS, VEHICLE WOULD INTERMITTENTLY PULL LEFT OR RIGHT (NON-DEPENDENT ON DRIVER INPUT), UNTIL FINALLY NEEDING SEVERE CORRECTIVE STEERING WHEEL INPUT TO MAINTAIN LANE. CORRECTIVE INPUTS OF 1/4 TURN OR MORE NEEDED 100% OF TIME. CONDITION WOULD ALSO SUDDENLY PRESENT ITSELF AT HIGHWAY SPEEDS, APPEARING SUDDENLY, WITH NO DRIVER INPUT. DRIVER NEEDED AN EMERGENCY CORRECTIVE MANEUVER TO MAINTAIN LANE AND PREVENT CRASH. FINDING - FAILED POWER STEERING BOX. EXCESSIVE PLAY IN CONTROL ARM, METAL SHARDS INSIDE STEERING BOX. CURRATIVE ACTION - REPLACED STEERING BOX, FLUSHED POWER STEERING SYSTEM OF METALLIC SHARDS. *TR

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