NHTSA Complaint #10400920 — 2002 FORD EXPLORER

I HAVE A 2002 FORD EXPLORER THAT I PURCHASED 8 MONTHS AGO. I HAVE HAD TO REPLACE THE SWITCH THAT CONTROLS THE WINDOWS 8 TIMES NOW. THE DRIVER SIDE WINDOW GOES DOWN WHILE NOONE IS TOUCHING IT AND WILL NOT GO BACK UP. I HAVE JUMPED THE WINDOW UP AND DISCONNECTED THE PLUG UNTIL I COULD AFFORD IT EVERY TIME THAT THIS HAS HAPPENED. THE COST IS ABOUT $200 TO REPAIR. I FEEL THAT THIS IS A SAFETY ISSUE BECAUSE IT IS SO FREQUENT AND UNTIL A PERSON CAN AFFORD TO FIX THE PROBLEM YOU HAVE TO JUMP YOUR WINDOW AND DISCONNECT THE PLUG, ALLOWING NONE OF THE WINDOWS TO GO DOWN. WHAT IF THERE WAS AN ACCIDENT AND PUTTING A WINDOW DOWN WAS THE ONLY WAY FOR AN ADULT OR A CHILD TO GET OUT OF THIS VEHICLE? TO ME THAT IS DANGEROUS! AND TERRIFYING! IN 8 MONTHS OF OWNING A VEHICLE THAT I PAID $6,500 FOR I HAVE NOW PUT $1,600 INTO ON TOP OF IT! AND I WILL CONTINUE TO HAVE TO DO SO IF THIS PROBLEM IS NOT RECALLED. I HAVE TAKEN THE VEHICLE TO 4 DIFFERENT GARAGES AND THE ONLY "FIX" OPTION I AM GETTING IS TO REPLACE THE SWITCH! THERE HAS TO BE SOMETHING MORE THAN THIS IF THE SWITCH IS GOING BAD EVERY MONTH OR MORE! THIS LAST TIME IT TOOK A WHOLE 3 DAYS FOR THE SWITCH TO GO BAD AGAIN! I UNDERSTAND THAT SOME PEOPLE MAY FEEL AS THOUGH THIS IS NOT DANGEROUS OR IS NOT A SAFETY ISSUE, BUT LETS BE REAL HERE.....IF THE PLUG IS NOT CONNECTED THE WINDOWS CANNOT GOT DOWN. SO IF THERE IS A FIRE OR AN ACCIDENT AND THIS IS THE ONLY WAY OUT PEOPLE MAY DIE!! SOME PEOPLE MAY SAY TO JUST KEEP PAYING TO HAVE THE PROBLEM FIXED, HOWEVER IT IS GETTING EXPENSIVE AND IT IS NOT TRULY FIXING WHATEVER THE PROBLEM IS! FORD MADE THIS VEHICLE AND SHOULD HAVE TO FIX THIS ISSUE!! *TR