NHTSA Complaint #10400837 — 2003 CHEVROLET TAHOE LATCHES/LOCKS/LINKAGES

Complaint Details

ODI Number	10400837
Vehicle	2003 CHEVROLET TAHOE
Component	LATCHES/LOCKS/LINKAGES
Date of Incident	May 13, 2011
Date Filed	May 13, 2011
Mileage	79,670 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

REAR GLASS HINGE IN 2003 TAHOE RIPPING FROM HINGE. WINDOW MUST NOW BE FORCED SIDEWAYS TO ENGAGE LOCKING MECHANISM TO CLOSE REAR GLASS HATCH. LIFTING ENTIRE HATCH EFFECTS THE GLASS HINGE AS WELL. RT CORNER OF WINDOW NOW PROTRUDES ABOVE ROOF LINE AND I AM CONCERNED THIS WILL "CATCH" DURING HIGHWAY SPEEDS AND BLOW OFF AS HAS BEEN REPORTED PREVIOUSLY. LOCAL CHEVY DEALERSHIP REPAIR FACILITY INFORMED ME THIS IS COMMON AND THEY HAVE REPAIRED 2 THAT WEEK FOR THE SAME ISSUE. THEY INFORMED ME THAT THEIR REPAIR STATISTICS DO NOT GO UP TOWARDS CHEVY CORPORATE FOR TREND AND FAILURE ANALYSIS. THEY REFERRED ME TO THE CHEVY CUSTOMER SERVICE NUMBER. CHEVROLET CUSTOMER SERVICE WAS CALLED AND THEY CONDUCTED A 2 HOUR INVESTIGATION TO DETERMINE HINGE DEFECTS ARE NORMAL WEAR AND TEAR. CURRENT COSTS TO REPAIR ARE APPROX $1000.00. *TR

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