NHTSA Complaint #11055981 — 2003 CHEVROLET TAHOE

TL* THE CONTACT OWNS A 2003 CHEVROLET TAHOE. THE CONTACT STATED AFTER THE TIRE BLEW THEY MOVED THE VEHICLE TO THE SIDE OF THE ROAD AND ATTEMPTED TO DETACHED THE SPARE TIRE, HOWEVER IT DID NOT DETACH. THE CONTACT STATED THAT THE INSTRUCTIONS STATED THAT IF THE SPARE TIRE DID NOT DETACH THE LATCH MECHANISM WAS IN SAFETY MODE. THE CONTACT CALLED A TOW DRIVER AND THEY ATTEMPTED TO REMOVE THE SPARE PER GMC OWNERS MANUAL INSTRUCTIONS HOWEVER, THEY COULD NOT REMOVE THE TIRE. THE TOW DRIVER CALLED ANOTHER TOW TRUCK DRIVER, THEY CUT THE LATCH MECHANISM OFF THE VEHICLE, AND THE TIRE WAS LOWERED. THE CONTACT STATED THAT THEY WERE ON THE SIDE OF THE ROAD APPROXIMATELY THREE HOURS ATTEMPTING TO CHANGE THE SPARE TIRE. THE VEHICLE WAS TAKEN TO TIRE SHOP WHERE IT WAS DIAGNOSED THAT DUE TO THE SALT ON THE ROAD THE LATCH CORRODED. RYAN CHEVROLET LOCATED 911 HWY 55 BUFFALO, MN WAS CONTACTED AND THE TECHNICIAN ALSO INFORMED THE CONTACT DUE TO THE STATE THEY WERE LOCATED IN IT WAS AN INHERENT FAILURE WITH THE VEHICLE. THE MANUFACTURER WAS NOTIFIED HOWEVER NO FURTHER ASSISTANCE WAS OFFERED. THE CONTACT STATED IT WAS NOT STATED IN THE OWNERS MANUAL THAT THE LATCH NEEDED TO BE CUT AND THE SITUATIONAL FAILURE SHOULD BE REFLECTED IN THE MANUAL. THE FAILURE MILEAGE WAS APPROXIMATELY 285,000. *TT CONSUMER STATED WHEEL BLOCKS, ONLY MADE THE VEHICLE LESS STABLE AFTER IT WAS LIFTED UP BY THE SPARE TIRE, BALANCING ACT. DESIGN PROBLEM UPDATED 10/1/18*JB