NHTSA Complaint #10340977 — 2003 CHEVROLET TAHOE

PLASTIC/RUBBER ATTACHING HINGE ON REAR LIFTGATE WINDOW CRACKED, SEPARATING GLASS WINDOW FROM BODY. REPORTED TO CHEVROLET ON 6/3/2010. THEY HAD ME TAKE TO WILLIAMS CHEVROLET TO INSPECT ON 6/4 AND SAID THEY WOULD CALL BACK THAT AFTERNOON WITH A CONCLUSION. SERVICE MANAGER FIRST SAID ADHESIVE FAILED, THEN PART WAS MISSING THAT ATTACHES HINGE. NO SIGNIFICANT AMOUNTS OF MATERIAL ARE MISSING, TWO SIDES FIT BACK TOGETHER WITH A CRACK IN THE MIDDLE. HINGE DOES NOT APPEAR TO HAVE ANY PHYSICAL ATTACHMENT TO GLASS OTHER THAN MOLDED RUBBER THAT BONDS TO GLASS, SANDWICHING HINGE IN-BETWEEN. DEALER INSPECTED OTHER HINGE AND FOUND IT TO BE CRACKING ALSO. CHEVROLET DIDN'T CALL ME BACK, I HAD TO CALL ALMOST DAILY AND LEAVE MESSAGES UNTIL FINALLY SOMEONE CALLED ON 6/30 AND SAID THAT THIS WAS NOT BE A DEFECT AND GENERAL MOTORS WOULD NOT ASSIST IN RESOLVING THE COMPLAINT. THE VEHICLE HAS LESS THAN 55,000 MILES ON IT. I FIND A FAILURE LIKE THIS TO TOO SOON IN A VEHICLES LIFE AND APPEAR TO BE EITHER A FLAW IN THE FASTENER DESIGN OR ASSEMBLY. *TR