NHTSA Complaint #10399918 — 2004 TOYOTA SIENNA

MY COMPLAINT BEGAN AT 110,000 MILES. I BEGAN CALLING TOYOTA IN 2008 WHEN MY PASSENGER SIDE AUTOMATIC DOOR CAUGHT MY DAUGHTERS ARM AND THE SAFETY FEATURE DID NOT REOPEN THE DOOR. ABOUT TWO MONTHS LATER, I DROPPED MY DAUGHTER OFF TO SCHOOL THE PRINCIPAL WAS COMING TOWARD THE DOOR AND THE CABLE SNAPPED! I HAVE CALLED EVERY TOYOTA COMPANY I CAN ONLY TO BE TOLD IT WOULD COST $3,000 AND "ITS NORMAL WEAR AND TEAR" REALLY? THE CABLE WAS RUSTED BECAUSE THE CABLE IS ON THE OUTSIDE OF THE VEHICLE. THE DOOR WOULD NOT SHUT AT ALL, AND COULD NOT BE PUT INTO MANUAL BECAUSE OF THE CABLE. I HAVE TAKEN TO ANOTHERMECHANIC AS TOYOTA HAS NO REGARD FOR HUMAN LIFE, WHEN SOMEONE DIES, THEY WILL FIX IT. I HAVE 6 COMPLAINTS ON FILE AND NOONE WILL HELP ME UNLESS I PAY $3,000 TO FIX A CABLE THAT WAS DEFECTIVE. THE CAR WAS BARELY 4 YEARS OLD. I GOT IT SHUT, AND WITH NO JOB AND BUDGET RESTRAINTS, IT IS NOT FIXED YET. TODAY-5/10/11 THE PASSENGER MANUAL DOOR LOCKING MECHANISM BROKE AND NOW THIS DOOR WILL NOT OPEN. I HAVE CALLED 15 PEOPLE FROM TOYOTA, AND ALL THEY CAN TELL ME IS SORRY. IT IS NORMAL WEAR AND TEAR OF THE VEHICLE. MY CHILDREN ARE TRAPPED IN THE VEHICLE, HAVE TO CLIMB OVER THE SEATS- THIS IS A DEFECT. I HAVE GOOGLED THE PROBLEM AND THOUSANDS HAVE THIS ISSUE.I CONTACTED ANOTHER MAN FROM TOYOTA AND HE DIRECTED ME TO YOUR SITE. I WAS TOLD" NO ONE HAD DIED FROM IT, SO ITS NOT A SAFETY ISSUE." I WILL NEVER PURCHASE A TOYOTA AGAIN! SOMEONE NEEDS TO DO SOMETHING ABOUT THIS BEFORE SOMEONE IS KILLED BECAUSE THE DOORS WON'T STAY LOCKED, OR SHUT AND IF THE LOCK BREAKS, THE KIDS ARE TRAPPED INSIDE THE CAR. I AM NOT GOING TO STOP, I WILL CALL MY STATE REPS, CONGRESSMEN, NEWS ATTORNEY GENERAL UNTIL SOMEONE REALIZES THIS IS A HUGE ISSUE. INVESTIGATE THIS ISSUE AND YOU WILL SEE HOW MANY THIS IS HAPPENING TOO. PLEASE BEFORE A LIFE IS LOST.