NHTSA Complaint #10399398 — 2003 FORD EXPLORER

MY 2003 FORD EXPLORER WAS PARKED IN MY DRIVEWAY AND IT SOMEHOW ROLLED DOWN APPROX 150 FEET AND SMASHED INTO A TREE. THERE WAS NO ONE IN THE VEHICLE IT WAS PARKED AND THE KEYS WERE IN THE HOUSE. I IMMEDIATELY CALLED MY INSURANCE (STATE FARM) AND THEY HAD ME CALL A COLLISION GARAGE TO COME OUT AND THEY CAME WITHIN THE HOUR. THEY HAVE STATED THAT THE VEHICLE IS A TOTAL LOSS. THE NEXT MORNING I CALLED FORD AND THEY DISREGARDED ANYTHING I SAID AND SAID MY INSURANCE SHOULD TAKE CARE OF IT. I AM STILL PAYING ON A LOAN FOR THIS CAR AND I DO HAVE FULL COVERAGE BUT I AM NOW WITHOUT A VEHICLE AND I AM SCARED TO THINK OF WHAT MIGHT OF HAPPENED IF MY DAUGHTERS WOULD OF BEEN PLAYING IN THE BACKYARD. *TR