NHTSA Complaint #10424147 — 2003 FORD EXPLORER

TL* THE CONTACT OWNS A 2003 FORD EXPLORER EDDIE BAUER EDITION. THE CONTACT WAS DRIVING 30 MPH WHEN THE OVERDRIVE WARNING LIGHT ILLUMINATED AND THE VEHICLE BECAME HARD TO SHIFT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE IT WAS DIAGNOSED THAT THE OVERDRIVE BAND WAS FRACTURED AND POSSIBLY HAD CAUSED DAMAGE TO THE TORQUE CONVERTER. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 34,029 AND THE CURRENT MILEAGE WAS 64,846. UPDATED 11/22/11*LJ THE CONSUMER STATED THE SHIFTING WAS ERRATIC AT STEADY SPEEDS, THERE WAS A HARD BANG WHEN SHIFTING. THE PCM WAS REPROGRAMMED. THERE WAS A CLUNK NOISE WHEN COMING TO A STOP. THE DEALER REPLACED THE TRANSMISSION FLUID. THE OVERDRIVE LIGHT ILLUMINATED AND 95% OF THE TIME, THE VEHICLE WOULD NOT SHIFT OUT OF 1ST GEAR. UPDATED 03/12/12