NHTSA Complaint #10397180 — 2010 BUICK ENCLAVE

MY 2010 BUICK ENCLAVE HAS NOW HAD THE STEERING RACK FAIL TWICE IN IT'S FIRST YEAR. THE STEERING PUMP HAS NOW FAILED. THIS STARTS OFF AS A RUB AND THEN SOON AFTER BEGINS TO HAVE GRINDING IN THE STEERING WHEEL. I HAVE NOT LET IT PROGRESS AND HAD IT REPAIRED IMMEDIATELY EACH TIME. THE DEALER TOLD ME THE PARTS WERE REDESIGNED YET LESS THAN 6 MONTHS AFTER INSTALLING THE NEW PARTS, IT FAILED AGAIN. I WAS TOLD BY THE MECHANIC THAT THERE WAS INSUFFICIENT OIL IN THE PART AND THE REDESIGN WAS TO ADD MORE OIL. CLEARLY THAT HAS NOT WORKED. I WAS TOLD IF NOT PROMPTLY REPAIRED, IT WOULD LEAD TO LOSS OF STEERING. I HAVE ALREADY FILED FOR REPURCHASE OF THE VEHICLE UNDER THE LEMON LAW IN MY STATE. THE DEALER ALSO MADE STATEMENTS ABOUT THIS BEING A KNOWN ISSUE AND THAT THEY ARE TRYING TO GET VEHICLES REPAIRED AS THEY COME IN AND ARE TRYING TO FIGURE OUT WHY IT'S FAILING. ADDITIONALLY I VISITED THE BUICK ENCLAVE FORUMS AND SOME OTHER SITES AND HAVE INDEED FOUND THIS TO BE A COMMON PROBLEM. I DON'T HAVE A WORKING KNOWLEDGE OF AUTO MECHANICS BUT I'M VERY CONCERNED ABOUT THE POSSIBLE LOSS OF STEERING CONTROL AND THE INABILITY OF THE DEALER TO FIX MY PROBLEM. *TR