NHTSA Complaint #10395367 — 2002 FORD EXPLORER SUSPENSION:REAR

Complaint Details

ODI Number	10395367
Vehicle	2002 FORD EXPLORER
Component	SUSPENSION:REAR
Date of Incident	March 7, 2011
Date Filed	April 9, 2011
Mileage	46,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

BOTH REAR COIL SPRINGS ON MY 02 FORD EXPLORER BROKE. THERE WASN'T ANY INDICATIONS PRIOR FOR US TO KNOW IT WOULD HAPPEN.WHEN IT DID IT FELL ONTO RUBBER STOPS BUT TRACTED CROOKED AND SPRING ALMOST HIT TIRE.I WENT TO DEALER THEY SAID NO RECALL CALL FORD. I CALLED FORD REP SAID NOTHING THEY COULD DO NOT ENOUGH COMPLAINTS TO JUSTIFY A RECALL OR FIX MY EXPLORER. I WENT TO LOCAL PARTS STORE AND BOUGHT MONROE QUIK STRUT.. INSTALLED MYSELF.SAVED OLD PARTS JUST IN CASE BECAUSE FORD SAID GET RID AND SAVE MY RECEIPT FOR PARTS IN CASE OF FUTURE RECALL.VEHICLE MILEAGE AT TIME WAS ABOUT 46,000 MILES. *TR

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#10415333 — July 27, 2011 — BOTH REAR COIL SPRINGS (STRUT ASSEMBILES) BROKEN ON 2002 FORD EXPLORER XLT. BREAKS IN STEEL COIL SPRINGS DISCOVERED ...

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