NHTSA Complaint #10393662 — 2004 DODGE DURANGO

KEY FOB POORLY DESIGNED WHICH LEADS TO SMALL INTERIER METAL PRONG BREAKING CAUSING THE KEY TO BE NO GOOD. ONCE THE KEY IS NO LONGER WORKING YOU HAVE TO OPEN THE DOORS MANUALLY BY INPUTTING THE KEY INTO THE DOOR LOCK WHICH SOUNDS THE ALARM UNTIL THE CAR IS STARTED. THIS IS A TRUE SAFETY ISSUE WHEN YOUR HOLDING TWO INFANTS AND TRYING TO OPEN THE DOOR AND STOP THE ALARM FROM SOUNDING. I WAS ALSO APPROACHED BY OFFICERS AS THERE HAD BEEN CAR BREAK INS IN THIS PARTICULAR LOCATION AND THEY BELIEVED I WAS STEELING THE VEH BECAUSE THE ALARM WAS SOUNDING AND I WAS LEANED OVER ATTEMPTING TO GET THE KEY IN THE IGNITION TO STOP THE ALARM FROM SOUNDING. I'VE CHECKED ON THE INTERNET AND MANY OTHER FOLKS HAVE THIS SAME ISSUE. THE DODGE DEALERSHIP HAS EVEN ADVISED ME THAT THIS IS A KNOWN ISSUE AND THAT MOPAR WHO MANUFACTUERS THE KEYS FOR DODGE HAS CHANGED THE DESIGN BECAUSE OF THE ISSUE, HOWEVER, THEY WILL NOT FIX THE ISSUE FOR THOSE WITH KEYS ALREADY BROKE AND IS NOT WILLING TO REIUMBURSE FOR THE KEY COST.