NHTSA Complaint #10392555 — 2004 TOYOTA SIENNA

LATCHES/LOCKS/LINKAGES issue reported to NHTSA

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Complaint Details

ODI Number	10392555
Vehicle	2004 TOYOTA SIENNA
Component	LATCHES/LOCKS/LINKAGES
Date of Incident	May 10, 2009
Date Filed	March 22, 2011
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I OWN A 2004 TOYOTA SIENNA WITH POWER SLIDING DOORS. THE CABLE ON MY DRIVER'S SIDE DOOR SNAPPED, CAUSING THE DOOR TO NOT BE ABLE TO CLOSE. MY HUSBAND SAT IN THE BACK SEAT AND HELD THE DOOR SHUT WHILE WE DROVE IT TO THE SERVICE CENTER. THE REPAIR WAS ESTIMATED TO BE AROUND $1500, SO WE HAD THEM DISABLE THE POWER FEATURE AND WE NOW USE THE DOOR MANUALLY. THIS CABLE SNAPPING ON 2004 SIENNA VEHICLES IS A KNOWN PROBLEM WHICH THEY REFUSE TO ISSUE A RECALL FOR. THE SLIDING DOORS ARE POORLY DESIGNED AND DANGEROUS. I CURRENTLY DRIVE A NEWBORN AND A TODDLER AROUND IN MY SIENNA AND I DON'T TRUST THE DOORS THAT ARE SUPPOSED TO PROTECT THEM. PLEASE ENCOURAGE TOYOTA TO ISSUE A RECALL AND FIX THESE BROKEN SLIDING DOORS! *TR

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