NHTSA Complaint #10391489 — 2010 FORD F-250 SD

THE DPF / CLEANING EXHAUST FILTER INITIATED WITHOUT WARNING WHILE I ATTEMPTED TO CROSS A BUSY INTERSECTION, THUS, DRASTICALLY REDUCING THE BOOST AND POWER TO THE VEHICLE WHEN IT WAS ABSOLUTELY ESSENTIAL. THE DRASTIC LOSS OF BOOST AND POWER PUT ME IN IMMINENT DANGER DUE TO ON COMING TRAFFIC AND MY VEHICLE AND I WERE IN THE BROADSIDE POSITION. A MOTORIST HAD TO TAKE EVASIVE ACTION TO AVOID SLAMMING INTO THE SIDE OF MY VEHICLE BY RIDING ONTO AND OVER THE MEDIAN. I WAS LUCKY ENOUGH TO RETRIEVE HIS NAME AND PHONE NUMBER. I BROUGHT THE VEHICLE TO THE TEAM FORD LAS VEGAS FOR REPAIR, HOWEVER, THE TRUCK CHECKED OUT ACCORDING TO FORD'S SPECIFICATION. ON 3/10/11 SERVICE MANAGER BOB RAHALA CONTACTED FORD CONSUMER RELATIONS IN MY PRESENCE AND THE REPRESENTATIVE STATED "FORD IS AWARE OF THE PROBLEM AND WE ARE WORKING ON IT; YOU WILL BE CONTACTED WITHIN 48 HOURS WITH THE FURTHER INFORMATION". I RECEIVED THE CALL FROM FORD CONSUMER RELATIONS 23 HOURS LATER AND THE REPRESENTATIVE STATED "THE TRUCK IS OPERATING ACCORDING TO SPEC, THERE IS NO PROBLEM". PLEASE BE ADVISED, FORD IS AWARE OF THE BOOST AND POWER LOSS WHEN THE CLEANING EXHAUST FILTER MODE IS IN EFFECT. MY FORD CASE NUMBER IS 0527870691 WHICH FORD CLOSED. THIS IS A MAJOR SAFETY ISSUE THAT REQUIRES ACTION IMMEDIATELY.