NHTSA Complaint #10386812 — 2004 FORD EXPEDITION

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10386812
Vehicle	2004 FORD EXPEDITION
Component	ELECTRICAL SYSTEM
Date of Incident	February 22, 2011
Date Filed	March 8, 2011
Mileage	129,999 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

TL* THE CONTACT OWNS A 2004 FORD EXPEDITION. THE CONTACT INSERTED THE KEY IN THE IGNITION AND THE VEHICLE WOULD NOT START. THE CONTACT STATED THERE WAS A CODE IN THE OWNERS MANUAL FOR THE SECURITY ALARM SYSTEM TO DEACTIVATE AND BELIEVED THAT TO BE THE CAUSE OF THE FAILURE. THE CONTACT ENTERED THE CODE AND AFTER WAITING A FEW MINUTES THE VEHICLE RESTARTED. THE FAILURE RECURRED A SECOND TIME. THE CONTACT USED THE SAME CODE BUT THE VEHICLE WOULD NOT START UNTIL THE FOLLOWING DAY. THE DEALER WAS CONTACTED AND INFORMED THE CONTACT THAT HE WOULD NEED TO BRING THE VEHICLE IN FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 129,999.

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