NHTSA Complaint #10384453 — 2005 TOYOTA PRIUS

WE OWN TWO 2005 TOYOTA PRUIS. WE BOUGHT THE FIRST AT SUNRISE TOYOTA AND SIX MONTHS LATER WE BOUGHT THE SECOND AT A TOYOTA DEALERSHIP IN VIRGINIA. THE FORMER PRUIS (CAR #1) HAD 96,000 MILES ON IT WHEN THE LEVER TO CHANGE THE GEARS BEGAN TO SLIP FROM THE DRIVE OR REVERSE MODE INTO NEUTRAL REPEATEDLY. FORTUNATELY WE WERE STOPPED WITH THE ENGINE RUNNING WHEN THIS FIRST OCCURRED. ON THE LATTER PRIUS (CAR # 2), WITH 64,000 MILES, WE HAD NOT USED THE CAR FOR A FEW DAYS, WENT INTO THE CAR STARTED THE ENGINE ALLOWING IT TO RUN FOR FEW MINUTES AS IT WAS COLD OUTSIDE AND ATTEMPTED TO SHIFT. LIKE THE FORMER PRIUS (CAR #1) THE LEVER KEPT MOVING FROM THE DRIVE OR REVERSE POSITION TO THE NEUTRAL POSITION CONSISTENTLY. I WENT TO SUNRISE TOYOTA WITH CAR #1. THEY REPAIRED IT WITHOUT CHARGE AS I HAD EXTENDED WARRANTY INSURANCE ON THAT CAR. WHEN I SPOKE WITH THEM ABOUT CAR # 2) THEY SAID THEY WOULD NEED TO DO A DIAGNOSTIC BEFORE THE REPAIR, REPAIR IT AND THEN CHARGE ME. I RETURNED HOME TO CALL TOYOTA CORPORATION SAYING THAT I BOUGHT TWO PRIUS' MONTHS APART BUT THE SAME YEAR CAR, FROM TWO DIFFERENT DEALERSHIPS AND AM EXPERIENCING THE SAME PROBLEM WITH BOTH CARS JUST A FEW WEEKS APART. I MENTIONED MY CONCERN THAT THE CAR MIGHT SHIFT INTO NEUTRAL WHILE DRIVEN ON THE HIGHWAY CAUSING A DANGEROUS SITUATION. I ASKED IF OTHER DRIVERS HAVE REPORTED SIMILAR PROBLEMS AND WHAT IF ANY ASSISTANCE THEY COULD GIVE. THEY STATED THAT THEY DO NOT HAVE A RECORD OF THIS PROBLEM AND WILL NOT BE RECALLING THE CARS AT THIS TIME. I AGAIN STRESSED MY SAFETY CONCERNS. THEY AGAIN STATED THEY DO NOT HAVE ANY IMMEDIATE PLANS FOR RECALL FOR THIS ISSUE. THE COST OF THE REPAIR IS CLOSE TO ONE THOUSAND DOLLARS. MY SAFETY CONCERNS REMAIN AS FAR AS DRIVING THIS CAR FOR MYSELF AND OTHER DRIVERS WHO OWN A PRIUS. I WAS TOLD BY THE COMPANY AND DEALERSHIP THAT MY PROBLEM IS SPECIFIC BUT I DO NOT UNDERSTAND HOW YOU CAN BUY 2 CARS , SAME MAKE AND YEAR AT DIFFERENT DEALERSHIP AND HAVE THE SAME ISSUE. *TR