NHTSA Complaint #10383420 — 2004 TOYOTA SIENNA

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10383420
Vehicle	2004 TOYOTA SIENNA
Component	STRUCTURE
Date of Incident	June 1, 2010
Date Filed	February 20, 2011
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

DRIVER'S DOOR (FRONT) HINGE/WELD ON 2004 TOYOTA SIENNA BEGAN WITH LOUD CREAKING NOISE EVERY TIME DOOR IS OPEN AND CLOSED. THEN CREAKING TURNED INTO CLICKING SOUND EVERY TIME DOOR IS OPEN AND CLOSED, AND THAT PROGRESSED INTO A LOUD POPPING/SNAPPING SOUND. OUR REPAIR SHOP (NOT TOYOTA) REWELDED THE HINGE (SUMMER 2010 - VAN HAD 60,000 MILES) BUT THEY ADVISED THIS WAS NOT A PERMANENT FIX FOR THE PROBLEM. ON 2/20/11 (VAN NOW HAS 64,000 MILES) HINGE IS NOW COMPLETELY NOT FUNCTIONING AND DOOR IS JAMMED SHUT. FRONT DRIVER'S DOOR WILL NOT OPEN MORE THAN 1/2 INCH FORCING THE DRIVER OF THE VEHICLE TO ENTER/EXIT THROUGH THE PASSENGER SIDE. *TR

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