NHTSA Complaint #10382894 — 2004 FORD EXPLORER ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10382894
Vehicle	2004 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING
Date of Incident	February 1, 2011
Date Filed	February 16, 2011
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

TL* THE CONTACT OWNS A 2004 FORD EXPLORER XLS. THE CONTACT STATED THAT WHILE DRIVING 20 MPH SHE EXPERIENCED A VIOLENT SHAKE IN THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ADVISED HER THAT SHE NEEDED A NEW ENGINE BECAUSE THE TIMING BELT HAD FAILED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE ENGINE NEEDED FOR THE VEHICLE WAS NO LONGER BEING MANUFACTURED. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 40,000.

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