NHTSA Complaint #10457104 — 2004 FORD EXPLORER ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10457104
Vehicle	2004 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING
Date of Incident	March 6, 2012
Date Filed	May 2, 2012
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

TL* THE CONTACT OWNS A 2004 FORD EXPLORER. THE CONTACT STATED THAT THE ENGINE TRANSITIONED INTO SAFE MODE AND STALLED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE THE PCM, THROTTLE, JACK SHAFT CHAIN, AND BEARINGS WERE REPLACED. THE FAILURE CONTINUED. BOTH THE DEALER AND MANUFACTURER STATED THAT THE FAILURE COULD NOT BE DIAGNOSED. THEY RECOMMENDED ATTEMPTING VARIOUS TRIAL AND ERROR REMEDIES. THE CONTACT STATED THAT THE PCM AND THROTTLE AGAIN NEEDED TO BE REPLACED. THE FAILURES CONTINUED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 118,861.

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