NHTSA Complaint #10382770 — 2004 TOYOTA SIENNA

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	10382770
Vehicle	2004 TOYOTA SIENNA
Component	STRUCTURE
Date of Incident	February 14, 2011
Date Filed	February 15, 2011
Mileage	90,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

WE HAVE A 2004 TOYOTA SIENNA WITH A RIGHT SIDE POWER SLIDING DOOR AND THE DOOR THAT PULLS THE DOOR BROKE YESTERDAY,I SEE THAT THE CABLE GOT ROTTEN AND IT DID NOT HAVE A PLASTIC COVER ON IT..I CONTACTED TOYOTA OFFICES YESTERDAY AND THE SAY TO ME THAT I SHOULD BRING THE CAR TO A DEALER AND PAY FOR INSPECTION ANT THEN THEY WILL INFORM TOYOTA HOW AND WHY IT GOT BROKE...AND TOYOTA REP TOLD ME AFTER THAT WE WILL INVESTIGATE IF IS AN ISOLATED CASE OR MANY PEOPLE HAVE THIS PROBLEM..NOW THIS WHOLE REPAIR WILL COST $1800.00 JUST FOR A CABLE THAT GOT ROTTEN BECAUSE NO PLASTIC COVER..I HOPE YOU CAN TAKE OF THIS ..PLEASE WE NEED YOUR HELP..THANKS A LOT. *TR

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