NHTSA Complaint #10382649 — 1999 FORD WINDSTAR

TL*THE CONTACT OWNS A 1999 FORD WINDSTAR. WHILE THE VEHICLE WAS AT THE DEALER FOR REPAIRS FOR RECALL 10V385000 (SUSPENSION: REAR: AXLE: NON-POWERED AXLE ASSEMBLY) THE CONTACT INFORMED THE DEALER THERE WAS SEVERE CORROSION ON THE FRONT SUBFRAME OF THE VEHICLE. THE CONTACT STATED THERE WAS A CLUNKING NOISE COMING FROM THE FRONT OF THE VEHICLE WHILE DRIVING OVER A BUMP. THE CONTACT WAS AWARE OF A RECALL ON THE SUBFRAME 11V030000 (STRUCTURE: FRAME AND MEMBERS: UNDERBODY SHIELDS) BUT THE DEALER STATED THEY WOULD NOT REPAIR THE SUBFRAME. THE CONTACT WAS NOT INFORMED IF THE VIN WAS INCLUDED OR NOT. THE MANUFACTURER WAS CONTACTED BY EMAIL BUT HAD NOT RESPONDED. THE APPROXIMATE FAILURE MILEAGE WAS 93,000.